Terms

Shipping & Delivery

We deliver parts and accessories to all states and territories in Australia. All products are delivered using Australia Post. Please allow 3-7 working days for delivery of your purchase form time of shipping. Some items may take longer - subject to stock levels and availability.  Remote country areas may take up to 14 days.  Please note that public holidays, floods, strikes, storms and road closures can further disrupt freight and thus delivery could take longer under these circumstances.

Delivery costs are displayed both in the shopping cart and checkout areas. We are unable to send Bikes out in boxes. All Bikes are pick up from store only.

Terms & Conditions

Privacy & Security

We respect your privacy. Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. All information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to contact us.
Returns & Replacements

We do not refund or exchange goods if you simply change your mind or make a wrong decision. Exchanges and refunds can only be given where goods are faulty, wrongly described, different from the sample shown to you or do not do what they are supposed to do.

Damaged Goods on Delivery

It is the customers’ responsibility to check the packaging when items are delivered and not ‘sign off’ if packaging is damaged. NOTE: Acceptance of delivery voids any liability to freight company.
Product Availability & Online Pricing

Availability: All products are subject to availability and prior sale. All prices appearing in our newsletters or Web site are subject to change without prior notice. Tom Wallace Cycles is not responsible for printing errors or other errors appearing in our newsletter or website. All orders are subject to acceptance by Tom Wallace Cycles. Website Prices on our website are in effect until they are removed from the page unless otherwise noted. Clearance items have limited quantities, sizes/colors may no longer be available, and these items may not be available in our retail store.

Why Register

Here are just a few reasons why you should register;
• Express Checkout: Registered customers will be able to save your billing and shipping address in your profile. This will let you enjoy a one-step checkout.
• Order History: Any order that is placed while you are signed in will be saved in your own personal order history. You can view the status of any new order or review all the orders that you have placed in the past.
Ordering

We have formulated a quick Checkout Help Guide to help you though the checkout process and make your purchase as easy and carefree as possible.

Payments

Credit Card payments are only accepted as online payments, for both Local pickup or shipped items.

Forgot Password

If you have forgotten your password or find that you are unable to login since our new website release, simply visit the Forgot Password page, fill out your email address and your password will be emailed to you.